Mel Scott 

Mel is the Digital and Transformation Manager at Four Counties Primary Care Network

Mel Scott will be developing projects and initiatives to help patients as part of her new role as Digital and Transformation Manager at Four Counties Primary Care Network.

She has an extensive background in customer service and healthcare, having run a busy 111 call centre and most recently was a manager at a GP training hub. She joined the Primary Care Network, which provides services for patients in Lakeside’s Stamford and Bourne practices, as she wanted a new professional challenge.

She works with the Integrated Care Board, stakeholders and the Four Counties Clinical Director, Dr Tom Ashley-Norman, to identify and run projects for patients. She also works closely with colleagues doing the same role in other Lakeside practices so they can share strategies and ways of working.

It is a new role which means that Mel can be responsive to change and grow positive working relationships with colleagues across the healthcare sector.

She said: ‘My background is in customer service and management, in retail, health and safety and most recently in the healthcare sector, joining as a 111 call handler and working up to managing the call centre. It was a really pressured environment, particularly through Covid, and my career has been heavily focused on leadership and management. I like working with people and am a positive communicator so I will bring that to my PCN role. I bring people and management skills, healthcare overview, I am very strategic with an awareness of other opportunities.

‘We make sure we are not missing out on any opportunities for patients or funding to enhance what we do. It is about looking at opportunities that allow us either to grow our service or that optimise what we already offer. I find it fascinating and challenging.

‘We have already implemented a women’s health hub project and I am doing some work with Lincolnshire Health Community Services around occupational therapists and ARRS GPs. It is good to join Lakeside’s Digital and Transformation team with people from so many different backgrounds.’

Published: Apr 10, 2025